IATA: Simplifying the Business
In 2013, IATA will launch projects related to Simplifying the Business, a strategic program agreed by the Board in December 2011 (See: http://fr.scribd.com/doc/115696540/Simplifying-the-Business).
E-Borders: Rather than relying on Airlines for the verification of compliance with border rules (including visas and ESTA-like procedures), Goevernments will own the whole pipeline by providing e-visas, validating them and giving the green light directly to passengers.
Customer contact information: Travel agents will have to share direct contact information with customers with the airlines in order to facilitate push notifications about flight status and other urgent messages.
Open Source Data Model: The IATA will work on promoting a standard data format (or API) that will make it very easy for customers to access data about flight cancellations and delay both from airports and airlines. This extends to data formats used between companies, airports and GDSs. The goal is to promote openness and re usability and break the existing proprietary systems.
Single token: The three key stakeholders (airports, airlines and governments) will agree on providing customers with a single token (either e-passport, boarding pass or smartphone) that will get them through every security stages in airports.
Check-in: Check-in will be a thing of the past. Customers will automatically be checked-in at the time of purchase of the ticket.